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1.How do I place an order?
2.What methods of payment do you accept?
3.Will Newsbook Limited move my domain to my new server for me?
4.What are your network connections?
5.What are your network speeds?
6.Will I have root control (super user access)?
7.Is there a guarantee on hardware components?
8.What software is included with Unix ( Linux) servers?
9.What software is included with NT servers?
10.What software is included with windows 2000 servers?
11.Will my server have a web-based control panel?
12.What are the common software applications available with your Unix (Linux) servers? What are they for?
13.What other software will Newsbook install on my server?
14.Will Newsbook install SSL (Secure Socket Layer) on my server?
15.Can I create mail accounts on my server? What software is included for mail?
16.Will you install SSH?
17.Will Server-Side Includes (SSI) be activated on my server?
18.What is the difference between SCSI and EIDE?
19.Do you provide load-balancing solutions?
20.What tape backup solutions do you offer?
21.What is virtual hosting? Do I need an IP for each domain on my server?
22.How do I add additional IPs? Is there an upgrade fee?
23.Can my hardware be upgraded? What are the fees for this?
24.Does Newsbook provide DNS service? Can I have my own DNS name servers configured?
25.Can I use Newsbook as my secondary DNS?
26.What security measures are taken at Newsbook?

1.How do I place an order?
You may configure your server by using the online configurator. You can either purchase the server online or ask to have a salesperson contact you. Alternatively, you may also phone us at 27820197.
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2.What methods of payment do you accept?
Newsbook limited accepts check and bank wore. You will not be invoiced until your server goes online, and then each month thereafter.
For more information: 27820197
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3.Will Newsbook Limited move my domain to my new server for me?
You will be responsible for uploading your site to your server, and for any necessary updates at Internic.
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4.What are your network connections?
Our state-of-the-art network is fully switched using Cisco network gear and is engineered with full redundancy to ensure there is no single point of failure.
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5.What are your network speeds?
To test our network speeds to any domain on the web please visit our net tools.
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6.Will I have root control (super user access)?
Yes, you will have complete "root" access on your server and can add as many domains as you like. You are welcome to install any software you like on your server without restriction and can resell services at any rate you like.
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7.Is there a guarantee on hardware components?
Yes. In the event of a hardware-related problem, we will immediately replace any failed component at no cost to you. 
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8.What software is included with Unix ( Linux) servers?
Unix servers will come with a standard install of Redhat Linux, FreeBSD, or Solaris, which will include the latest versions of Apache, Sendmail, Bind, and Perl. You will have root control with full Telnet and FTP access. You are welcome to install any additional software on your server.
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9.What software is included with NT servers?
NT servers come with NT server 4.0, IIS 4.0, and PCAnywhere 9.0 installed. You will have full control of your server without restriction, we only support that we have tested to our satisfaction. We do not install certain programs, but you may send us the CD-ROMs and we will place these files on the server so that you can remotely install the program. This service is free.
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10.What software is included with windows 2000 servers?
Windows 2000 servers will come with a standard installation of Windows 2000 which includes IIS5.0 and service Pack1. You will have administration access to the server through Terminal Services. As with all of our server offerings, you will have root control and are welcome to install any additional software you like on your server ( database, e-commerce, etc).
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11.Will my server have a web-based control panel?
All Unix servers (Linux) will have a software called "Webmin" installed at no additional cost. Webmin is a browser-based program that allows for point and click administration to add domains, mail, FTP, DNS and perform other administration, all through a web based interface.
For more information: see Newsbook Limited Knowledgebase.
Newsbook Limited does not provide any additional interface for NT or Window2000 servers. For NT servers, Newsbook Limited will provide the server side of PCAnywhere9.0 - the client side must be provided by the customer. With PCAnywhere you will have a window on your desktop which will allow you to
administer your server remotely.
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12.What are the common software applications available with your Unix (Linux) servers? What are they for?
All Unix systems (Linux) will have Apache, Sendmail, Bind, and Perl pre-installed. Following are brief explanations of each.
Apache is the web serving software of Linux. We can assist you in configuring Apache to serve the web site you plan to host. We can provide initial configurations for your server free for the first 5 domains. In addition, we can provide configuration instructions if you would like to learn how to add domains on your own. You can add as many domains as you like on your new server.
Sendmail is the server's mail software. With sendmail you can set up mail accounts, forwarding of mail, and can add as many accounts as you like. Newsbook Limited support can assist in configuring sendmail to accommodate your email needs.
Bind is the server's DNS software. You can use our DNS free for the first 5 domains, HK$20 per domain per month thereafter. Or if you like, we can configure your server to run its own DNS name servers at no additional cost. The advantage to having your own DNS is that you can add unlimited domains to your name server any time you want at no additional cost, a good option if you are hosting a number of domains. For more information on having your server configured for its own DNS name servers please visit this article.
Perl is a standard scripting language that allows you to program cgi's and system administration scripts and is available free with the standard install of Redhat Linux.
For more information: see Newsbook Limited knowledgebase
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13.What other software will Newsbook install on my server?
On Linux systems we will install Frontpage98/2000 Extensions and PHP4, as well as any modules you require, if you need assistance with installing SQL software, it will also be installed at no additional cost (Unix only - MySQL, PostgreSQL, MSQL). If you would like to run MS-SQL on your NT or Windows2000 server, you may send us the CD-ROMs and we will place these files on the server so that you can remotely install the program. You will be responsible for installing/performing MS-SQL configurations.
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14.Will Newsbook install SSL (Secure Socket Layer) on my server?
Open SSL is pre-install on all Linux systems.
You will need a certificate for each domain that you need secured. If you do not have a certificate you can easily purchase a Versign 40bit or 128bit encryption certificate through Newsbook.
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15.Can I create mail accounts on my server? What software is included for mail?
All Unix (Linux, FreeBSD) servers will have a software called Sendmail installed at no additional cost. You can create as many email accounts as you like and setup auto-responders, forwarding, aliasing, and any other mail services you require using Sendmail. Newsbook support will assist with configuration of your first 5 mail domains and will answer any ongoing questions you have about Sendmail at no additional cost.
For more information: see our e-mail solutions.
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16.Will you install SSH?
Yes, we install openSSH by default on all Linux systems.

17.Will Server-Side Includes (SSI) be activated on my server?
SSI can be turned on at no cost.
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18.What is the difference between SCSI and EIDE?
The primary difference is that SCSI (small computer system interface) has a processor built into the drive which allows for faster read/writes. The EIDE (Enhanced IDE) drives rely on the CPU. SCSI is the recommended option if you are planning to run a datebase. EIDE is suitable for standard web serving. 
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19.Do you provide load-balancing solutions?
Yes, Newsbook offers a hardware (switch) based load-balancing solution to accommodate high availability server clusters.
For more information: see Load-balancing
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20.What tape backup solutions do you offer?
Tape Backup solutions may be added to any server configuration by the addition of a SCSI DAT tape drive. For servers configured with tape drives, full tape backup services are available on a daily or weekly basis, both with e-mail notification. For backup scheduling on NT or Windows2000 systems we recommend using UltraBac. For full details of available UltraBac options please click here.
Newsbook Managed Hosting offers standard AA/BB tape rotation on a weekly or monthly basis. This service can be used in that back-up remotely. All tapes are stored in our off-site, fire-safe, secured facility. Tape rotation is performed late Sunday evenings unless otherwise specified.
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21.What is virtual hosting? Do I need an IP for each domain on my server?
Virtual hosting is a method used to allow a server to host multiple domains with only one IP address. You do not need an IP address for each site; in fact, you only need one IP for the entire server. Name based hosting does not affect the performance or appearance of the domains hosted, it's also a good way to economize on IP usage.
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22.How do I add additional IPs? Is there an upgrade fee?
IP addresses may be added at a rate of HK$50 per IP address per month and can be added at any time by submitting a support request.
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23.Can my hardware be upgraded? What are the fees for this?
You can upgrade any component of your server at any time to increase your resources as demand requires. Upgrade fees generally range from $500 to $1000 depending on the size of the upgrade, in addition to the incremental price difference.
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24.Does Newsbook provide DNS service? Can I have my own DNS name servers configured?
You can use our DNS name servers at no cost. If you prefer, we can configure your server to run it's own DNS at no additional cost. You can then add as many domains as you like.
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25.Can I use Newsbook as my secondary DNS?
Yes, you can use Newsbook for your secondary name server. This service is available at no cost. You may request this service by contacting support.newsbook.com. Please reference your customer number and server name.

26.What security measures are taken at Newsbook?
Newsbook takes security very seriously. Every precaution is taken to ensure that absolutely no one has access to your server other than our technical staff. Passkeys and video surveillance ensure that your server is safe and secure. We do not monitor content and do not release customer profiles or disseminate customer.
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